We accept major credit cards (Visa, MasterCard and American Express), PayPal, and bank transfers.
We do not provide your personal information to third parties for any reason, except as required by law.
NIANI will ship all jewelry within the United States, Hawaii and Alaska by USPS Priority Mail with delivery confirmation and insurance within 3 business days once payment has cleared. You will receive a confirmation email with the appropriate tracking number within 24 hours. All shipments are made on Tuesdays and Thursdays.
All pieces will be packaged in an anti-tarnish bag and gift box. We would gladly upgrade your packaging if it's a gift as a courtesy.
Please note, if your order arrives damaged, please notify us immediately and we will follow-up with the Shipper. To resolve any claims in the most judicious manner, please send pictures of the damage and save all packaging for insurance claims.
At this time NIANI is not able to accept refunds. If you are dissatisfied with your purchase, we encourage and welcome you to return your order within 48 hours of receipt for a credit or exchange as we aim to provide our customers with the highest satisfaction.
To begin the process, please contact us via email before sending back your purchase. The jewelry should be returned in original, unworn condition in its original packaging. Please include delivery confirmation and insure the returned item for full value. This ensures you will be reimbursed if the item is lost or damaged during shipment.
ART & PAINTINGS
Shipping Policy For Art and Paintings
Agents of UPS or FedEx will package all artwork professionally. All artwork must be insured when shipped. We usually use UPS, FedEx or USPS and you will receive a separate shipping invoice.
Return Policy For Art and Painting
At this time, NIANI cannot accept refunds at this time. If you are dissatisfied with your purchase we encourage and welcome you to return your order within 48 hours of receipt for a credit or exchange as we aim for your highest satisfaction and appreciate your business. All sales are considered final after 7 days.
To begin the process, please contact us before sending your purchase. Artwork or paintings should be returned in the original packaging and please use the original shipper, if possible. Please include delivery confirmation and insure the returned item for full value. This ensures that you'll be reimbursed if the artwork is lost or damaged during shipment.
INTERNATIONAL SHIPMENTS FOR JEWELRY OR ARTWORK
NIANI partners with international shippers: Priority International, Global Express or FedEx for international shipments and provides all the necessary required customs documentation. Please let us know if you have a preferred vendor.